1. GENERAL TERMS AND CONDITIONS
General terms and conditions of travel arrangements are a fundamental
part of booking agreement, concluded between Hermeias d.o.o. or other
accredited agency and passengers, who are booking a certain travel
arrangement. Once the interested passenger orders a certain travel
arrangement in the agency on the website, over the phone or e-mail, it is
considered that he has accepted the general terms and conditions. The
booking the passenger makes is obligatory and therefore it is possible for
the passenger to cancel his booking exclusively according to the general
terms and conditions regarding the cancellation of the booking on behalf
of the passenger. The passenger is responsible for all the costs and
consequences, which may occur due to incorrect information he has
provided when making a booking.

2. MAKING A BOOKING AND PAYMENTS
The passenger can book a travel arrangement in the offices of Hermeias
d.o.o, in any other accredited agency or by e-mail. By making a booking
Hermeias d.o.o. and the passenger agree a travel agreement, which
includes the information regarding the travel arrangement that the
passenger has chosen or in other cases the travel agreement refers to the
travel arrangement program, that consist of all the information regarding
the chosen travel arrangement program. When making a booking, the
passenger has to provide all the necessary information and his personal
documents that are required by the travel arrangement programs and pay
the amount of 30% of the total value of the travel arrangement or he has to
follow the instructions, stated in the travel arrangement program. The
passenger has to pay the remaining amount of the travel arrangement
price at the latest 30 days before the date of departure or as stated on the
booking form / in the travel agreement. In case the passenger fails to pay
the remaining amount of the travel arrangement price in time, it is
considered that he has cancelled his booking and in this case Hermeias
d.o.o follows the regulations of general terms and conditions regarding the
cancellation of the travel arrangement on behalf of passenger, as stated in
paragraph 5. of these general terms and conditions.

2.1. CREDIT CARDS
We accept major credit cards (Visa, Visa Electron , MasterCard and
Maestro). Credit card charges require certain information and will be
processed only upon submission of a completed Hermeias d.o.o.
submission form. There is no charge or service fee for processing credit or
debit card payments. Full payment by credit or debit card is required to
make a reservation.
3. PRICE OF TRAVEL ARRANGEMENT
Price of travel arrangement is stated in every travel program and becomes
valid with the day of the publication of each program. Prices for all the
arrangements are given in EUR. Hermeias d.o.o reserves itself the right to
change the prices according to Obligations Code (the changes take place
due to changes in currency exchange rates, changes in transport tariffs,
changes in fuel prices…). Should the price changes occur, Hermeias d.o.o
has the responsibility to inform the passenger at the latest 20 days before
the day of departure. If the agreed price of the travel arrangement rises
more than 10%, it is the right of the passenger to cancel his booking
without any further costs, yet it has to be done at the latest 2 days after he
has received the notice of the price change. It is the right of the travel
organizer to state in the travel program that is the obligation of the
passenger to pay all the services, carried out for the passenger abroad,
directly to the person that has carried out these services as predicted in
the program. In this case the passenger takes the responsibility to claim all
his reclamation demands abroad (where the payment took place).

4. CATEGORIES OF SERVICES
Unless differently stated in the travel program, the price of the travel
arrangement includes all costs of transport, accommodation and meals, as
well as the travel organization and travel guide. As special services are to
be considered the costs that are not included into the price of the travel
arrangement (single rooms or rooms different to those that are offered in
the basic travel arrangements, special meals, additional excursions,…) or
the travel arrangement itself lists them as services upon additional
payment (visa, airport tax, tourist tax,…). These services are to be paid by
the passenger separately. When making a booking, the passenger can
express his wishes regarding special services, if they are possible, he will
have to provide an additional payment. During the travel the special
services have to be paid (in correspondent foreign currency) to the travel
guide or to the representative of Hermeias d.o.o wherever these services
take place. The categorization of accommodation (number of stars) listed
in the travel arrangement programs are provided by the holiday location
or are stated by the national categorisation of every country. Hermeias
d.o.o. has the right to inform the passenger about the name of the
accommodation upon arrival to the destination.

5. AMENDMENT AND CANCELLATION OF BOOKING ON BEHALF OF
PASSENGER
For every amendment after the booking has been made (upon filling in
the booking form), if the amendment is possible at all, the Hermeias d.o.o
charges the passenger the amount of 10 EUR. The passenger has the right
to cancel the booking. The cancellation of booking has to be made in

writing. Should this occur Hermeias d.o.o. reserves itself the right to claim
from the passenger the costs that the agency has suffered due to the
cancellation of booking. The amount of costs depends on the date when
the written booking cancellation was received. Unless stated differently in
the travel arrangement, the following cancellation terms are to be
considered as valid:
Return policy for Hermeias d.o.o private group programs:
 In case of cancellation 59-31 days before departure, the cancellation
fee is 10% of total price.
 In case of cancellation 30-15 days before departure, the cancellation
fee is 40% of total price.
 In case of cancellation 14-8 days before departure, the cancellation
fee is 60% of total price.
 In case of cancellation 7-1 days before departure, the cancellation fee
is 90% of total price.
 In case of cancellation on the day of departure, the cancellation fee is
100% of total price.
 Non shows will not be refunded.
Return policy for individual travelers for Hermeias d.o.o regular public
day tours:
 Any cancellation up to 24 hours before the trip, is free.
 Any cancellations received later than 8.30 am on the day prior to
departure will be subject to a cancellation fee of 50% of the trip price.
 Cancellation on the day of the departure will be subject to a
cancellation fee equivalent to the cost of the trip.

6. CANCELLATION OF TRAVEL OR CHANGE OF TRAVEL PROGRAM
Based on the valid legislation, Hermeias d.o.o has the right to cancel group
programs at the latest 7 (seven) days before the planned date of departure,
in case there has not been enough bookings made for the realization of
the travel. Hermeias regular daily tours can be cancelled at the latest the
day before the scheduled tour. The lowest number of passengers is
determined with every program individually. Should it happen that the
number of passengers does not reach the minimum of passengers needed
for the realization of the travel arrangement, the organizer does not take
any responsibility for the damage compensation to the passengers, who
booked the travel, yet every passenger is reimbursed the full amount of
the payment he previously made. Hermeias d.o.o. has the right to partially
or completely resign from the travel agreement, in case during the
duration of the travel or the execution of the program occur unexpected
circumstances, which could not have been anticipated, eliminated or
avoided, yet for Hermeias d.o.o such circumstances represent a justified

cause in which the agency would not have concluded the travel
agreement if such circumstances would have existed at the time of its
conclusion. Hermeias d.o.o has the right to change the date or time of
departure due to the change in the date or time of departure of the means
of transport booked for the travel or in case of force majeure, as well as has
the right to change the direction of the travel due to changes of the
conditions of travel (new timetable, unstable conditions in the country of
travel, natural disaster or another unexpected cause, that is out of our
control) without any reimbursement for the damage and according to the
valid regulation of the passenger traffic. As Hermeias d.o.o. can not take
the responsibility for the changes to the program due to force majeure,
which could occur during the execution of the program, the agency has in
this case the possibility to offer the passengers its services in another form
that the existing conditions allow. Hermeias d.o.o has the right to partially
or completely resign from the travel agreement during the duration of the
travel if the passenger does not follow the behaviour rules, which are valid
on certain types of transport or in certain accommodation and if the
passenger with such behaviour endangers the wellbeing and health of
other passengers and prevents the representative of the agency the
realization of the travel program.

7. TRAVEL DOCUMENTS
Passengers, who book a trip abroad, must have a valid passport or another
suitable document that enables them to enter a foreign country. In case
certain countries condition the entry to the country with a special
document (visa), the passenger must acquire these documents before the
travel or up to the date, stated in the program. The passengers who are not
residents of the EU must acquire all the necessary documents, required by
the countries of the travel destination and the ones they cross when
travelling. The underage passengers need to acquire all the necessary
documentation for the border crossing of the underage passengers.
Should a passenger not fulfil the obligations given or should it occur that
due to the passenger’s unregulated documents he is not able to travel or
he has due to the same reasons cancel the travel during its duration,
Hermeias d.o.o. follows the terms and conditions stated in Return policy. In
case Hermeias d.o.o mediates in the procedure of acquiring a visa for the
passenger, the agency cannot guarantee that its mediation will be
successful. Mediation in the procedure of acquiring visa is not included in
the price of travel and needs to be paid separately. The cost of mediation in
the procedure is not returned to the passenger in any case. Should the
passenger lose the documents during the duration of the trip or should
the documents be stolen and these are necessary for the continuation of
travel or for his return to the home country, the passenger has to provide
himself new documents on his own costs. In case the passenger has to
interrupt the travel due to losing their documents or because they were

stolen, he is not entitled to the proportional reimbursement of the paid
price of the travel.

8. CUSTOMS AND CURRENCY CONTROL REGULATION
The passenger must respect the customs and currency control regulation
of the Republic of Slovenia, as well as of the other countries he is travelling
to. Should the passenger due to disrespect of these regulations be unable
to continue the travel, the passenger is the only one to suffer the
consequences and costs, occurred from such situation.

9. HEALTH REGULATION
According to the regulation of the World Health Organization the
passenger is required to get vaccinated before travelling to certain
countries, as well as to acquire adequate corresponding documents
confirming the vaccination. Vaccination is obligatory even in cases when
such health regulation was accepted after the booking was made.
Rejection of vaccination is not an excusable reason for the cancellation of
booking, unless there are contradictions for the passenger’s health. In such
case the passenger has to provide a medical statement. Hermeias d.o.o. is
not responsible for eventual complications or the cancellation of the travel
on behalf of the passenger which could occur due to disrespect of the
health regulation of the country the passenger is travelling to.

10. LUGGAGE
The transport of luggage is free up to a certain weight limit, determined by
the company that is providing the transportation. Hermeias d.o.o does not
take any responsibility for lost or damaged luggage. The passenger needs
to report the lost or damaged luggage to the company that provided the
transport or to the accommodation, where the passenger is staying. When
travelling by airplane, according to the regulation, valid in the international
air passenger traffic, the airline is the one responsible for luggage. In case
the luggage got lost, the passenger needs to fill in the form PIR of an
airline he was travelling with. Once filled in the form PIR, the passenger
needs to hand in one copy of the form to the representative of the airline
and retain the other copy for himself. Upon receiving this form the airline
reimburses the passenger the compensation of the lost or damaged
luggage, according the regulation, valid in the international air passenger
traffic. Hermeias d.o.o. is not responsible for the theft or damage of the
passenger’s luggage or other personal belongings, valuables and
documents in the accommodation, where the passenger is staying (hotels,
hotel rooms, apartments, etc.).
11. RECLAMATION
Every passenger – holder of the travel agreement, has the right to the
reclamation of unsuitable services. According to the regulation of the
Consumer Protection Act, the passenger has to inform of all the
irregularities and deviations from the agreed and paid travel arrangement
to the responsible person for the services (whoever carries them out) or
the local representative at the travel destination as soon as possible.
Should the passenger fail to do so, after returning home he will not be able
to hand in a written complaint, if the deficiencies were not completely
settled. The form for the report of the deficiencies is to be received from
the representative of the agency at the travel destination. The passenger
has to hand in a written reclamation at least 60 (sixty) days after the
conclusion of the travel. In case the passenger misses the legally
determined date for the handing in the reclamation, Hermeias d.o.o will
not consider his complaint. Without a written reclamation Hermeias d.o.o.
does not consider the claims for the reduction of the price of travel
arrangement or any other types of reimbursements and other claims. The
organizer will not consider a group complaint, which would be signed by
more passengers – holders of the travel agreement, resulting from one
reclamation claim. To the written claim for the price reduction,
reimbursement or other type of claims the passenger needs to attach
adequate confirmation of the hotel manager, transport provider or other
authorised person, which will confirm the passenger’s claims, on base of
which the passenger is demanding the reimbursement (for example,
confirmation of payment). If Hermeias d.o.o holds the responsibility for
nonrealization of the program or single services, the passenger is entitled
to the reimbursement in amount of the real value of the nonrealized
services or according to applicable regulations of the Consumer Protection
Act, except in cases when Hermeias d.o.o. has the right to cancel the travel
arrangement or change of travel program.

12. INSURANCE
The prices of the travel arrangements, unless differently stated in the
program, include basic accident insurance, yet they do not include health
insurance, which means that the passengers are responsible for taking
care of their own insurance. When travelling abroad it is recommended to
get the health insurance with global coverage.

13. FINAL PREMISES
All the prices of Hermeias d.o.o. programs include value added tax. By
making a booking every passenger gives Hermeias d.o.o his permission to
use the photographs and videos made on the travel (the photographs and
videos could include every passenger) in promotional and commercial
intentions. Hermeias d.o.o does not take any responsibility for the

behaviour of passengers and damage that passengers would cause during
the travel. In the event of dispute between Hermeias d.o.o. and the
passenger the legal procedure is in competence of the court in Ljubljana.
Hermeias d.o.o. does not take responsibility for eventual errors in the
promotional material (catalogues, leaflets and websites). These general
terms and conditions replace all the previously issued general terms and
conditions.